WordNet-based Approach Towards a Better Comprehension between Providers and Clients

SLAs (Service Level Agreements) are commonly signed agreements forming the contract between a service provider and a service consumer defining the obligations of the two parties. The client has often predefined choices by the provider. Consequently, he may not understand these choices as he can be a non specialist and he cannot express freely his requirements using his own knowledge and language. The goals of this work are (1) offering opportunities to the client to express his needs freely and (2) facilitating the analysis of these needs and the contract generation to the provider. This paper proposes the necessary models and algorithms (1) to capture the client intention and the provider offers, (2) to perform a complete matching process between them to test if they are compatible and (3) to automatically generate a draft version of an SLA to the service provider for its verification and proposal to the client.